1. Introduction
Diagnovet, Inc. ("diagnoVET", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our services (the "Service").
This Policy distinguishes between two types of information:
- "User Personal Information": Data that identifies you as a professional user (e.g., your name, email, clinic address).
- "Diagnostic Data": Data you upload to the Service for analysis (e.g., patient radiographs, clinical notes). This data is not covered by this Policy and its use is governed by our Terms of Service.
2. What User Personal Information We Collect
Information You Provide:
- Account Information: Your name, email address, phone number, clinic name, and professional credentials.
- Billing Information: Payment details, which are securely processed by our third-party payment processor (e.g., Stripe).
Information We Collect Automatically:
- Log and Usage Data: IP address, browser type, operating system, and Service features you use.
- Cookies: We use necessary cookies to keep you logged in and analyze Service usage.
3. How We Use Your User Personal Information
We use your User Personal Information to:
- Provide, operate, and maintain the Service.
- Manage your account, process payments, and send administrative messages.
- Respond to your support requests.
- Send you marketing and promotional communications (with your consent, which you can revoke at any time).
- Enforce our Terms of Service and comply with legal obligations.
4. How We Use Diagnostic Data (for AI)
We do not use your User Personal Information (your name, email) to train our AI.
As described in our Terms of Service (Section 3.5), we use Diagnostic Data (e.g., radiographs) to train our AI models. This is done only after the data has been anonymized and aggregated to ensure patient and clinic confidentiality.
5. How We Share Information
We do not sell, rent, or trade your User Personal Information. We may share it in limited circumstances:
- Service Providers: With third-party vendors who help us operate (e.g., cloud hosting providers like AWS/Google Cloud, payment processors). They are contractually bound to protect your data.
- Legal Compliance: If required by law, subpoena, or to protect our rights.
- Business Transfers: In connection with a merger, sale, or acquisition of our company.
- Anonymized Data: We may share Aggregated Statistics or anonymized research data that cannot be used to identify you.
6. Data Security
We implement robust technical and organizational security measures to protect your information, including data encryption in transit (TLS) and at rest, and strict access controls.
7. Your Privacy Rights (GDPR / CCPA)
Depending on your jurisdiction, you may have the right to:
- Access, correct, or update your User Personal Information via your account settings.
- Request deletion of your account and User Personal Information.
- Opt-out of marketing communications.
- Object to or restrict certain processing.
To exercise these rights, please contact us at privacy@diagnovet.ai.
8. International Data Transfers
Your information may be processed and stored in servers located outside your home country (e.g., in the United States). We implement safeguards, such as Standard Contractual Clauses, to protect data transfers.
9. Changes to This Policy
We may update this Privacy Policy. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
privacy@diagnovet.ai
Diagnovet, Inc.
2261 Market Street STE 85564
San Francisco, CA, 94114 US